Deurope Muebles Parque Puebla

0 stars is a very irresponsible company, it separates itself from any situation

We bought a room in the month of December delydel 2019 by the end of March 2020 was already decoupling from the seams and the problem continues to advance. There is nowhere to complain due to the pandemic and time continues to move forward. Hopefully and in they can indicate that it proceeds.

To sell are excellent, the PROBLEM is in customer service and delivery ... Buy a dining room on November 17, 2019 and today 13February2020, I have NOT yet DELIVERED the dining room that pays ... Call attention to customer and it takes more than 20 minutes to answer, and since they answer you they only tell you that the personnel in charge (logistics) will call you .. and when they call you logistics they agree to deliver you on a date and they simply do not comply ... I am annoyed , and I feel SCAMED ... I am 4 days old THREE MONTHS I PAYED for a DINING ROOM in D'Europe Parque Puebla, and I DON'T DELIVER

Zero stars, it is a company without Quality, its sales executives provide reports with deception, one approaches with the Manager and is worse, demarcates from any problem informing that this is the procedure and that if you do not agree, do it as I want, in a mocking tone, with my arms crossed, being very rude and despotic; The disagreement of the delivery is explained to him since it is a delay of almost the month mentioning that they want to deliver the order to me in parts and it ends up given as an answer that indeed that was my problem not receiving the furniture. Seeing my annoyance, Mr. Alberto Ramos, seeing that he no longer has an answer for my disagreement, he sends to bring security from said Plaza to get me out of the store, he is a cowardly person who does not have the means to resolve a sale that was made the branch that he is in charge of. They lie on the delivery date they do not want to make the return of something that is already liquidated and is not said about the attention by telephone is still to cry; I hope Mrs. Teresa Falcón never attends to them since the problem becomes personal. Through social networks, if you comment, your accounts are blocked for two months without my furniture.