KidZania Guadalajara

The place is a great idea, the logistics not so much. The idea of kids roaming around also is cool, but the space por tired parents to sit is very limited. All the additional perks are a bit pricey

Super cool place, kids loved it.

None of the staff member speaks English, nothing is written in English. Such a shame. The security staff is very rude and mean with the kids.

This summer, I decided to take my girls to Kidzania GDL, since it was new for us and we had such a wonderful experience in Mexico city years before, we wanted to try it out. Let me start with my purchase of tickets online, I picked my date and pay, when I received my tickets I noticed that it was an incorrect date. Tried to call several times and nobody answers the phone, I ended going to the location to fix my problem. There were two ladies in a desk on your right hand, their attitude is the worst customer service that I had received in my life, I turned around and explained my problem to other lady which told me that she will help me and called a supervisor, she came and fixed my tickets to my desire date... well before she left, she basically told me that I was stupid and didn't purchase online the correct date... You don't tell a customer that, I'm pretty sure that I put the correct date and second, I already had spent my morning in there trying to fix it. Well, today we finally used our tickets and went. The place is small as hell, crowed with a lot of incompetent employees, which have a long, sad and not welcoming face... (nothing like Kidzania Cuicuilco which we had been several times, my kids have brown Kidzania passport ) a lot of uneducated mom's trying to teach their kids how to cut lines and don't respect others.. nobody there shows a little of the philosophy of this well know franchise... I don't think that it will succeed.. lacks of leadership, friendly employees and it's not cheap! plus terrible FOOD options, nasty dominoes pizza and sushi... So GDL it's a great city, go and spend your day doing something else, or buy a flight and try Kidzania Mexico City. Kidzania GDL sucks!!!

I wish it were bigger. The people are friendly