Hotel NH Collection Mérida Paseo Montejo

This hotel was a waste of time and money! I do not recommend at all. First, I booked this hotel specifically because the photos showed that the room featured large bath tubs. My reservation was for a room which had 1 King sized bed & bath tub. They gave me a room with 2 double beds and no bath tub. I called to the front office and told them that I wanted to change rooms to receive the actual room that I reserved, a King sized bad with bathtub. The gentleman said we have no rooms, then when I insisted that he upgrade me due to the error he suddenly found an available King size bed room available. Finally, we checked into the new room with a King sized bed and it had NO bath tub again. I called the front desk again and they said that if I wanted a bath tub I needed to pay an additional $,1,000 pesos to upgrade. The advertisements for this hotel are very deceitful. The photos of the rooms and amenities are deceptive. Lastly, please know that the pool is beautiful but it closes at 8pm. We checked in the evening around 8pm and could not enjoy the pool nor the bar and lounge and the rooftop bar were all closed by 8pm on a Saturday!!! I did not enjoy my stay at this hotel. Also, it is very difficult to find the front desk from the under ground parking garage, there are no signs so if you have a bad sense of direction you will be roaming around the parking garage alone with no staff present to assist you.

Nice hotel to stay very clean and the staff was very friendly and helpful. Love the breakfast buffet perfect place to relax at the end of the busy day. I would love to estay again my next visit to Merida Yucatán Mexico

Very nice hotel. Clean comfortable and a Great atmosphere and the staff is very friendly and speak both English and Spanish. The top floor has a beautiful pool area and underneath the hotel is Paseo 60 which has many restaurants, shops and live music. If you are planning a trip to Merida I would highly recommend this hotel.

There's no water in the taps. Overcharged for room service until I pointed it out. Absurd. / No hay agua en las llaves. Un lugar absurdo.

The hotel was almost empty for the pandemic, beside that, the rooms are nice and comfy, the service is excellent, are the personnel were very friendly, in the breakfast we ate yucatan food that are pretty tasty. I would come back to this hotel in my next trip to Mérida.