BBVA

Good attention, it is necessary to improve security protocols due to the pandemic in ATMs, it does not have sanitizing mats. Attention is very slow on the inside.

Terrible service at the Valle Hermoso Branch. Tam. I went to collect a shipment from the USA, the ticket said of 5 minutes of waiting and I sat watching how the people who arrived and continued to arrive afterwards and the 2 tellers making time between one client and the other as if they were in a coffee shop and talking and laughing and we sat watching them and the cashier like he did it on purpose. Until finally the manager came out and I made the complaint. I asked him about the wait and he explained to me that since I am not a client, I had to wait, but that they would immediately go to the cashier. I tell the manager that I wanted to make the complaint and he tells me clearly and points me to the mailbox and as they think it is CLOSED, it cannot be opened. So here is the complaint.

Lousy to customers who do not have an account in the bank they jump and jump according to my tikec would be attended in 11 minutes and almost 30 minutes have passed and I am still waiting to appear on the screen very badly. BBVA

It's okay. The remodeling suited them very well. They serve you as they should, they do not make you wait more than you should.

Good attention.