BestDay Travel

Jesus was our tour guide for our excursion to 3 separate snorkelling sites in the Mayan Riviera, including an amazing cenote. He was wonderful: so clear in his information, very entertaining, completely safety conscious. He made our day so wonderful. Anna was the agent from Best Day that booked this tour for us at our resort (Puerto Adventuras Dreams) in Mexico. She did a brilliant job. These people were completely helpful, truthful and very nice. I would recommend their service highly.

We were upsold on a "better" tour to chichenitza and a cenote but came to find anything but. The tour bus was supposed to go straight from our hotel to the sites but instead went to three other stops to pick up more patrons on the way. We were also promised we would arrive back at the hotel by 4pm and instead came back at 9:30pm. The tours themselves were great, however, Best Day massively over promised on the timeline of the schedule and the transportation services. We missed an evening on the beach as well.

Extremely disappointed with this company and service. We were charged $28 USD more than a couple on the exact same tour as us, on the same day and time (not to mention the tour was not worth the $119 we were charged). We wasted almost an hour travelling in the wrong direction to pick up another couple at a different hotel because their was a mishap with their tour being over-booked, and they needed to be added to ours.Considering we are Canadian we lost almost $40 for no reason. We tried to explain nicely but they wouldn’t do anything for us to make up for the additional ridiculous charges. The rep, Leonardo Perez @ The Ocean Riviera Paradise in Playa Del Carmen (manager Daniela Remes) has the nerve to try and give me money from his own wallet just to keep us from causing further damage to their reputation which is already poor. Air Canada should NOT be partnering with this company, they clearly don’t know customer service and think it’s okay to charge people a different cost for the same service. Will never book with air canada or BD Travel again. Beware of the money scams.

BEWARE This company tricked my wife and I into getting an "essential" to Chichen Itza for the price of the "deluxe" we were not even made aware that there were categories but we later found out that we paid the deluxe price. Additionally, a couple of days before before the excursion we found out about another misleading advertisement. "Drinks" included meant non alcoholic drinks when many other companies do include alcohol in their package. When we tried to cancel we were told that they wouldn't reimburse unless we had a doctor's prescription, though we had been informed initially that there was a 24hr free cancellation notice. We are currently in the beginning of our excursion at 7 AM. Will come back later to advise of any positive or negative changes though the outlook looks grim.

The Economics simply do not make sense. A cab for up to 4 people is $70 US one way from Riviera Maya. The car will be nicer and it is not a shared ride. Their vehicles suspension is horrible and the ride took another 40min because of the ride share. If you are going to Playa de Carmen or Riviera Maya and have 2 or more people, do not use BD. It’s cheaper to do a taxi. Also, our ride was late picking us up from the resort and did not come to the right lobby. All things you do not have to deal with if you get a cab. Save yourself the appointment for your round trip ticket which is just to sell you excursions. Spend more time on your vacation and less time and money on these guys.