Yamaha San Juan del Rio

Terrible service in the workshop, for an oil change to a fazer16, they charged me $ 1050, Some time ago my fz25 got the screws that hold the front disc caliper wrong and I end up spending twice as much for a terrible service, I do not recommend servicing there. Lesson learned.

Very good attention for when it comes to selling but the after-sales service leaves much to be desired, their prices are high for what they really do in a service, their mechanic does not even put the oil that is specified in the manual and in the Last service performed I put the air filter backwards. I definitely prefer to lose the warranty and service it myself.

The only thing that they have good is the place, we went to buy a motorcycle, and it would be paid with a debit card, with the necessary funds, and respecting all the protocols of purchase, identification, addresses etc. etc., and they tell me what they would have what wait for the authorization of the manager, to authorize the sale (sic) and to be able to deliver the motorcycle, and they gave me a thousand excuses for not taking it the same day, he emphasized what he would pay with a debit card, not a credit card, and the purchase is reflected in Immediately, because I canceled everything and I would better make my purchase elsewhere and without them putting so many obstacles, very bad treatment, I don't know how they sell.

Honestly in my experience they are only friendly at the time of sale. Already in after sales, guarantees and service, all lousy, train your people ... from the manager to the super poorly trained mechanic both in customer service and in the execution of their work.

Good service, I recommend that if you need something very specific you insist because the sales service does not know about technical things and sometimes they give you wrong information or do not know procedures. A little patience, Yamaha is worth it.