HSBC

The service with an advisor is at least 1 1/2 hour, there are 3 service cubicles and only 1 works since the lady in the other cubicle does not do any paperwork. I arrived 9:20 am (9am opening hours), there were only 2 people in front of me, and even so I left at 11 am.

The service of this branch is not at all good. They lack many aspects to improve; customer service is very slow, long lines are generated to pass with an executive, waiting times are high at least 1 hr 1/2 or more. They have 3 service cubicles and 1 is usually in operation for the care of the hot ones. My recommendation, if you are going to carry out a procedure with a fence executive with a lot of patience, you will spend most of the day waiting at the branch.

I have been queuing for about 10 people for two hours, I have come to cancel my account and I do not pass, I am already desperate .... Why are they taking so long ???

The slowest attention from executives I've seen in the 17 years I've been using banks.

Better think very well if you want to place your trust in this bank, it has been accused of fraud and of allowing the flow of dirty money. In addition, the service is terrible, I just wanted to cancel my account and it seems that no executive wanted to pass me, yesterday I was waiting for 4 hours because they move too slow, so much so that they sent me an appointment for today at 12 pm and even so they ended up attending me 2 hours later and then they leave me with the fact that I have a debt with an insurance that I had contracted for my former job (it took 4 months since I left) I should have canceled that card immediately as soon as I left I hope someone will find my experience useful.