Fiesta Inn Chetumal

The first week we stayed here, it was pretty good. The service was a bit long for drinks, but it wasn't bad. The second time we stayed here (about a week later) our room had an ant INFESTATION. We woke up to ants literally everywhere. In our bags, everywhere on the floor, and eventually in our bed. They have a nest in the wall. When we first informed the hotel, we wanted to switch rooms. They didn't get back to us until a few hours later. Ants were literally crawling on us. They didn't do much but give us free drinks and free breakfast to compensate. Turned out we received free breakfast anyway with Hotels.com, so that didn't help much. Then, they were saying they never offered us free drinks. Then after much hassle, they gave us the drinks after finding out our free breakfast was included. The way they handled this whole thing was very poor. I had high hopes for this place, but now I regret coming back. We were going to stay longer, but we're taking our money elsewhere. I just found out you can get Jr. Suites in this city for about the same price and even less than this place. That's what we'll be doing.

Used a National Car Rental at this location excellent service very good rates the hotel is very pretty with a roof top pool

Hotel overbooked and moved me to a different hotel with no WiFi for a business trip. Charged the same price to stay with less amenities.

We stayed here to avoid a hurricane that was headed toward Playa Del Carmen. We wanted to go somewhere that we could still get work done as Playa was supposed to be without power. If you need to work during the day, this is a pretty decent place to work from in Chetumal! The lobby is large and the WiFi is good and you can sit there all day and get stuff done. Waiters and bartenders can get you anything you need at the same time! The food is basic but good and the room was very comfortable and clean. Decent gym and roof area. The service people were kind.

There was no hot water for shower. I let it "run" for 10 minutes and it never got warm. I called to the front desk several times and no one answered. We have stayed here many times and it is our favorite hotel in Chetumal. This stay was disappointing.