Hacienda San Jose, a Luxury Collection Hotel, San Jose

Absolutely magical experience!! The grounds are incredibly beautiful, the food was delicious, the room had many unique amenities (like viewing a full moon above the trees from a private plunge pool lined with candles), but by far the best part was the staff. I have never experienced that level of service. Rodrigo, Felipe, Marta and all of the staff members are so friendly and attentive. Everyone knew us by name from the moment we arrived, remembered every detail of our preferences and recognized my husband's birthday. We felt so pampered the entire stay. All of the great reviews about the staff and property encouraged me to book, but I saw some less enthusiastic comments about the food... NOT our experience at all. Everything we ordered (which was most of the menu!) was superb, so many delicious local dishes. Beverage selection was also great, I would go back just for the "el mestizo" cocktail. The location was ideal, remote, but central and within a manageable drive of Merida and so many towns and destinations. We highly recommend it to anyone looking for a unique, laid-back, relaxing retreat. Can't wait to return!

We spent two nights there and had a very good time! The staff is very kind and supportive and always has a smile for you! We felt very welcome. The pool is very large and fun to swim in. The rooms are amazing and the food is delicious. Everything deserves 5 stars and is definitely worth a recommendation!

Amazing, peaceful. Wonderful and impeccable service. I've never tipped so much in my life. I highly commend my time here.

Amazing hotel. The rooms are great, but the grounds make it worth staying. More beautiful than any park or garden I've visited. There are flowers, butterflies and birds everywhere. Staff are attentive and very friendly, they put some extra touches in when they can which helps you feel valued. Food is great. Most of our meals have been here with no complaints at all. Definitely happy to have stayed here.

This is perfect place in all details! If you like history, nature and birds and you don't feel boring staing with yourself - you'll love this amasing Hacienda. It's more than just hotel, it's a chance to live another live, even for a shot time. Very caring and helpful staff doing their job as well as possible!