AZAP Flowers & Gifts

Thank you, good service!! Nice flowers on time!!

They have terrible customer service. I have been ordering from them for over a year now and they always seem to screw the order. The flowers are great but the service is terrible. The employees don’t seem to care much about the customers and they think they’re always right. All flowers I have purchased from them are delivered with box and box cover. I have had 5 orders with box and this last one they did not add a cover, so I called them to try and get them to send it to me and Monica kept saying the cover is not included when all this time I’ve been ordering and have been receiving them with box cover. Plus every time I call she just talks back and has no respect for the customer. I really hope she’s not the owner because it would just be terrible for this business. Also, flowers delivered to that special someone are meant to be a surprise.. why call the person receiving the flowers to ask for directions every 5 minutes to have those flowers delivered? It ruins the surprise all together. This was the last time I used this company for something so special like this. Avoid talking to Monica!! She’s just the worst!! New update March 24, 2020 After speaking with Ana Luisa Diez she was very easy to talk to and very professional, she was able to help me out through this stressful process. We arranged to have the box cover sent out to me and she explained to me about the confusion as to why the item was not sent out to me, something that Monica could not explain and kept arguing about. Honestly, Ana Luisa Diez was very professional and made me trust AZAP Flores again.

Excellent service and quality! The actual bouquets are even better than on the photos. Delivery is on time! Recommended!

I have a great experience to ordered gift in AZAP Flores. Other services provide something similar and not what I want exactly - they or didn't have English version of website, or didn't speak. I had some problems with ordering and adress but Ana in live chat correct me, always was available for questions and made surprise in all one's beauty. Thank you. Wish you prosperity. Greatings from Ukraine

Fraud! They sold me a product that they did not have and on top of that they did not want to return my money in a timely manner. Ridiculous. I do not recommend risking your and money with this irresponsible florist.