Secretaria de Turismo

We have been trying for a year to complete the registration process as a tourist company, with all the documentation in order, without achieving anything. Nobody responds to the emails and by phone they only insist that we continue to send emails with the documentation. We understand that due to the pandemic the procedures are delayed, but not that they are completely paralyzed. The payment of taxes has not been paralyzed; why services yes?

No one answers terrible service should close if they do not answer

The tourism secretary guides us to visit the most emblematic attractions of the state and thus make our stay more pleasant

We were in Montalbán and we had a very sad experience that we want to denounce. It was with sr. Netzahualcoyotl is an elderly man who has a guide card (which I understand this institution as a legimit) and instead of providing information and honoring the archeological site he limits himself to making jokes, showing himself mocking and even disrespectful. He charges 100 pesos to each person (this he publicly denied when leaving the park saying that we had not paid him and that he also charges 60 for which we understand that his colleagues are unaware of the situation). It is a pity that national and international tourism take this image of Montalbán. On the other hand comment that it is the only bad experience that we take from this state, the people of tourist information have been very kind and clear and not to mention the warmth and generosity of its people. Thank you!

The operator does not answer