Hulu Terengganu Hospital

POOR ER SERVICES; I was with my mum, who is a stroke patient. She suffered mild fever and heavy cough last midnight. She waited for one hour and 45 minutes to receive treatment (which was never). Regular blood check-up was carried out and it was fine. I tried to justify to the long hours of waiting but I could not accept the answers that the doctor in charge gave. He said that there are more seriously ill patients that need the care more than my mum does, a stroke patient who got fever, not FEVERISH. I am sure he is just about making that statement as there were many patients needed treatment. Second triage was expected but never avail. I canceled and call it a night around 2 a.m. as my mum could not sit on the wheelchair for a long period of time. There were no special need toilets for OKUs around ER available. So, if you are on a wheel chair, you could wear adult-diapers early to avoid unnecessary circumstances. For KKM, please make sure these officers esp the doctors speak nicely to customers. I was sad by the level of answer received does not have enough empathy. I am not asking sympathy from you guys at ER Kuala Berang, just BE BETTER. WHY I did not go to other clinic? It was midnight and other places were closed. I needed attention to my mother's illness and not for me. Hospital Kuala Berang ER gave the first triage and not the second one. May have to write a letter of complaint.

Very efficient staf Clean and tidy hospital My kids love the playground 🎪

Good

Eng@

Tokyo