Nisa Premier Hospital

I wish I can rate 0 stars. Please include empathy in your list whenever you are recruiting staff. That is something that is majorly lacking in the doctors, nurses and the lab technicians. As a sick patient, I was tossed up and down from one building to another and left when my cramps became worse due to the stress encountered. Like, are these people trained CARE givers? Management of this hospital should send mystery patients to assess the real situation in the hospital. Most of the hosp reviews this year are bad despite the ambience improvement. Workers attitude should also improve please.

The services here is minus zero, this my first time of coming to NISA and after been kept for 3 hours was now told that they need to send an email to my HMO. I could ve been told from the onset to enable me make on the spot decision to either wait or go. The front desk staff are so nonchalant that one was wearing ear pod on 2 ears even when I approached her, she didn't have the decency to remove it but chose to ignore me. I formally laid a complaint with one Mr. SEUN

Commendable customer service. High level of professionalism. State-of-the-art facilities.

I thought so well of NISA but i was really really disappointed!! It’s soooo Sad how some people are treated even after paying a lot for services that you are not getting the value for it. .All we were asking for was for the hospital to account and explain every charges billed from deposit made.It was like we were begging for it and some of the staff(Nurse/cso)especially the nurse in ICU was so rude and got involved in the bills we were challenging.Even after paying a lot for an emergency consultation (Neurosurgeon) we waited for hourssss and no one updated us till we kept asking ...health workers shouldn’t take people for granted especially when the patient relatives make financial commitment.a little empathy and understanding will go a long way, your Staff should atleast learn to listen when a patient makes a valid complaint.I pray and hope this message is reviewed for a better experience for other patients..May God help us in this country!

"I had a really terrible experience with this hospital, and it's gonna be hard to forget. During my antenatal visit to the hospital in the middle of January this year, the doctor had told me she was gonna refer me to the gynaecologist since my due date was near and there was no sign labour was gonna come naturally. So I was booked. That same day, I complained to the doc about my older child and I having cough, catarrh and sore throat and she recommended some meds. (This had been my complaint since I approached 3rd trimester). I met with the gynaecologist who also confirmed what the doc said and asked me to come for induction the following week (my exact EDD). I spoke to a private midwife and she advised me to buy some time, that labour may come naturally since baby and I were confirmed healthy. So I did, and met with one Dr. Abalaka, a gentleman, who gave me few more days to meet with him before finalizing the induction. Well, before the date of the appointment with Dr. Abalaka of Nisa Premier hospital, I fell into labour on 20th of January 2021. Everything was going on well until I began to cough as soon as I was delivered on the 21st of January. My newborn was also coughing because he had swallowed something. The doc approached me and asked what was wrong with me, told him I had cough and a dry throat. He then called a smallish Asian lady in to check my newborn but she refused to touch him. I noticed the medical personnels around me quietly dispersed and a pregnant patient who was brought in was quickly moved out. The only care that was given to my child was his clothes that were put on. He was denied the right medical care and attention. Meanwhile my husband and older baby were asked to go wait for me in an isolated ward. The doc approached me and said I was gonna be discharged asap because I had symptoms of covid-19 and needed to go do a test and return after 2 weeks with the results. He also advised me to return to the hospital if I had any complaints within these weeks. We were later discharged that night, with a paper asking us to come the next day to see a paediatrician because my husband and I had let one of the nurses know there were some abnormalities we noticed in our baby. When I got home I realized my baby had not been given his first shot (immunization) too, so I decided to seek help on the Nisa Premier pregnancy WhatsApp group, where a few mothers informed me that he was supposed to be given before we were discharged, but the group admin removed me from the group after I talked about the ill treatment shown to me at the hospital. So I headed to the hospital the next day, 22nd January 2021. I met this rude, ill mannered paediatrician named Tunde, who asked me to leave his office, and ordered the place to be cleaned immediately. During the consultation with him, he had called the skinny Asian doc on the phone, and told her "the lady that was suspected to have covid-19" was at his office and wanted her child immunized. The skinny lady had asked him to ask me to leave and not touch my child. I heard every word she told him. He then told me I had covid-19 and I was unreasonable to have been there as I was exposing him and others in the building. He asked me to leave his office and not come back until I was tested. In his words, I WONT TOUCH YOUR BABY, SO YOU CAME HERE TO EXPOSE ALL OF US TO THE DISEASE! Believe me I broke down In tears because it was barely 24 hours that I had been delivered of my baby, and I was shown so much hate, degradation, discrimination and abuse because I was suspected to have Covid-19. I even went as far as asking him to check my history as the cold had been there for months and I always complained whenever I was there for an antenatal visit, but he chose to treat me like the plague itself, and my child was never checked. I am still hurt, disappointed and full of regrets." That was my wife's review on their official page.I was there. Terrible experience.The neonatal doctor we saw is a terrible human. No single drop of concern for a new born baby.Wonder how he became a doctor