Bike Totaal Van Velzen Fietsen!

Came in for a valve. I got two and did not have to pay. Just company service. Fantastic.

Weird company, I want to exchange my gazelle E-Bike bicycle for a new one. That cannot be done, it was not bought new here. That way you never get many customers, not really worth a star. So now back to Doorn (cycling from the Berg).

Have the 2nd maintenance service for my e-bike performed at van Velzen. Picked up in Houten and brought back the next day. Excellent service, besides friendly and service!

Wanted to raise the handlebars and saddle of my bike. Although the store was completely empty except for the staff, it could not have been repaired until the following day. If I come the next day, I am charged 10eu for something that the bicycle repairman himself describes as a few minutes of work. The reason given for this: "yes, I had to take the bike, we also had a conversation, I still have to walk to the cash register to pay." I don't think you will keep customers if you run a business like that. Very customer unfriendly.

Unfriendly owner who uses ridiculous prices. For a job of no more than five minutes, € 10 had to be paid. That is an hourly wage of € 120! The reason for these malicious amounts? The bicycle mechanic lost time putting the bicycle away (about ten meters' walk) and the conversation of a few minutes in which it was made clear what was wrong with the bicycle. I don't really need a first-rate dime, but that is really crazy.