Euromac B.V.

Very pleasant company. I had a problem with a UV lamp in my air cleaner. After some searching I found the supplier of eurom. Once found, I must say that they respond quickly and provide a perfect solution. Day later the replacement lamp in the house and works great again. Example for service orientation. So 5 stars is right. Thank you Niek.

My first impression with a Eurom employee following a warranty request is not entirely satisfactory. I called to ask if the report for my Eurom drybest10 had arrived via the dealer. A very unfriendly employee does not want to help me. Because; "you are not the only one who has these questions" "you are not the only one who wants priority" Then also have the guts to throw the horn. I have purchased a product from you. All I wanted was an affirmative response that the application came through the dealer. Unfortunately, that was too much to ask for this employee. Very unfriendly experience. Am quite shocked. I'm not a sweetheart either, but I would never approach my customers like that. What happened to the old maxim "customer is king"? I felt like a nuisance. Based on my experience with this man, I don't feel like needing to contact this company again. A little nuance is in order here. On the other hand, the female employee I spoke to is friendly and helpful. I think in this case the bad apples are ruining it for the rest. My application is still being processed. I am curious how long this will take. To be continued.....

Nice company! Nice stuff. And the people at the customer service are really great! Contacted Eurom for a product that was half broken and they helped me with this very well! : D

I have to say “Service is Top level”! I have an air conditioning PAC32NR that is at least 3 years old, but it is still in top condition! I called because I lost the air conditioning hose while moving. They sent a new hose the same day free of charge. The next day it was delivered by DHL. This is really Service !!! I am very happy .. and will certainly buy the same brand Eurom if necessary to purchase a new one! My compliments👌🏼

Thanks for your help !!