Pet shops Flip Kluin

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Kind and informative staff. Helped me get my stuff in no-time and the thought about solutions with me.

Wow

Lousy service / warranty up to the front door, Aquarium LED lamp broken within 4 days after purchase they had no new ones at that time they could order this and it would come in a week, I did not want this because I am not from Apeldoorn. I indicated that I wanted my money back, but this was not possible, I could get a gift voucher I indicated that I did not want this because I wanted to get the necessary LED lamp somewhere else and so a gift voucher was of no use to me also costs the necessary gasoline to drive to Apeldoorn, I have suggested cutlery but the lamp and send it to me by post, but according to them this was not possible with LED lamps! sorry but bol.com is no different. When you have a complaint about a product, you rely on all kinds of vague rules and make you wait for agreements they have with suppliers! I am a customer and would like to be helped and go home with a good and working product. see rules below as stated in the consumer guide maybe they can learn something from that !! rules for a defective product consumer law Did you buy the product from a regular store? And does it break quickly or is it different from what you had agreed? Then there is a "defective product". In that case, the seller must provide you with a new product or repair the product. Does the seller not solve the problem? Then you can sometimes terminate the purchase agreement. This is called "dissolve." You must then return the product and you will get your money back. Then the product is defective. The seller must arrange for a repair. Or he must give you a new product. You never have to accept a voucher with a faulty product

Omdat ze reptielen spullen hebben en omdat het een goede overzichtelijk en vriendelijk personeel loopt .