Fietsshop Uitgeest

Excellent selection bikes

What a customer unfriendly, arrogant and grumpy bunch there at that bicycle shop. It is and will remain a separate people. At a funeral, you are probably even more lucky to receive a smile or a friendly greeting.

Complaint summary: Both employees are very customer unfriendly, full of negative energy and commanding. Not aware of the Corona rules. DHL services not performing well. And even showing aggressive behavior towards the customer. Possible criminal or civil violations employees of Uitgeest Bike Shop: • Violation of corona rules to customers • Intimidating behavior • Unlawful appropriation of assets (taking the clearly handed package with verbal explanation after it has come into the possession of the customer). • Physical violence Visit shop 12-1-2021 approximately 15 hours. Pick up a package from the delivery service DHL at the store that acts as a collection point. Not quite literally and partly complete (limit number of characters) but the best possible representation of the two conversation lines: Almost immediately after the arrival of the Client, the employee approaches the Client. Madam (employee): You have to put on a face mask. Customer: No I don't have to. I comply with the exception rule of the emergency law. Madam: You can still take the trouble to put on a face mask. While walking through the store, back to the counter / checkout. At the desk. Madam repeats: Surely you can make the effort to put on a face mask? Customer: Ma'am, it's not about the effort. I meet the exception rule. And I have 19 other reasons too. Look, I have a printout here, Article 2a.4. And I also have a doctor's statement. The customer takes these A4s and places them on the counter next to his backpack, which is already on the counter. Madam: I'm not going to read that. Customer: You don't have to, but then you know at least that I don't need a face mask. They don't even work, by the way. Customer: I have done hundreds of hours of research and I recommend that you do not take the vaccine. Mrs. ignores customer and does not respond. Shortly after. Madam: Are you coming here for a package? Customer: Yes, correct. Madam: What is your name. Customer: Madame walks away to the back. The customer speaks to an employee who is 3 meters next to the cash register. Client: Sir, I have done a lot of research and would like to advise you not to take the vaccine. Mr., just like Mrs., completely ignores the customer and continues with his work undisturbed. Customer after a short time: Sir, did you hear me? Sir, irritated: That's my choice. Customer: Yes, of course that is your own choice. I just wanted to give you an advice. Sir: I don't need to hear your conspiracy theory. Client: Conspiracy Theory? I want the best for you and only give advice. In the meantime, the lady is back at the counter and hands over / places the package next to the customer's backpack. Customer: Do I still need to show identification? Madam: No you don't have to. Customer: OK thanks! Sir: I don't need to hear all that. You just have to shut up. Customer: Sir, I don't have to shut up. I have freedom of speech. Sir: I don't care. It's my shop. And now you have to leave. Customer: It is indeed your store. The customer starts to collect the A4 documents (including a doctor's statement) and put them back. His backpack is still right next to the handed package with the zippers open with the intention of stowing the package. Sir: There is the door. There is the door. Madam: You have to leave now. Customer: Yes sir, I know where the door is. Madam: Are you leaving now? Customer: No, I still have to pack my package. (put in backpack). Madam: There is your package. Now you have to go. Customer: Hello! I am a customer here. You can be more customer-friendly with me! Madam: You have to leave. Are you leaving? Customer: No, I will not be ordered. I'll go when I'm done here. Madam: If you don't leave now, I'll never take another package for you. Madam to sir: the customer doesn't want to leave. Summary of the rest: Mrs. grabs a previously handed package and puts it outside. Mister thinks that the customer does not close his things and backpack quickly enough and leaves the store, and GRABS CUSTOMER BY THE SHOULDER.

Neat business and beautiful bikes. Not a warm welcome on entry and not a friendly service.

Beautiful second-hand bike bought as good as new. Well helped with clear explanations.