Opel dealer Orange Motors Naaldwijk

26/10/2020: I bought a Chevrolet Kalos 1.4 2005 112000km with APK, new distribution belt and without warranty for 2200€. Good price. One week later the engine failure lamp went on, and I had the car checked. I was told that the lambda sonda was failing, so I told them to exchange it (03/11/2020). I was charged 125€. One day later the engine failure lamp went on again. I had the car checked again some days later and they discovered a small hose for the vacuum damaged. It was exchanged for free. I ws told that was the reason of the engine failure lamp on and the strange behaviour of the idle going to almost 0 r.p.m. One week later the engine failure lamp went on again. The laptop told them that it was a problem in the exhaust. The lambda sonda was exchanged, and I was charged 365€ (25/11/2020). Then I discovered that the 1st time the lambda sonda was not exchanged, only taken out, inspected and taken in, so I was charged 125€ not to fix a known failure. When I discussed why I was charged twice for the same failure, I was told that the 1st time they exchanged also the catalysator, which is false because the one installed is old. After a while of argument they insisted in the catalysator story and told me that I bought the car without warranty, so that basically I had to pay for repairments in a car that I just bought from a “reliable” place, and after 5 visits in 5 weeks. Makes sense if I pay once for a known failure, not twice and with lies in between. If you buy a car from here, the initial price will be good, but if it breaks they will invent repairments and will charge for a 30min job 2 journeys of labour. Buy the car with warranty, you will need it. In the end I decided to buy another car there, an Opel Corsa 1.4 benzine from 2009. The selling price was lowered a little bit (5%), the car was checked and 3 more months of warranty were included in the agreement. After a month using the car, it's working properly and I'm satisfied with the purchase. Maybe it was bad luck for both parties, maybe not.The story ended slightly in good terms for the moment. From 1 to 3 stars.

Helpful staff

Prima Opel dealer.

Kind and professional

I bought my second car at Orange Motor 7 years ago. They take care of the MOT and maintenance. After 7 years these costs were high so I wanted to buy a new car. I was well advised in this and a test drive was possible. For example, my new used car could be delivered on my birthday with winter tires as a gift. Good service