Kelly Phan Nails

First time I did my nails here, only because it was urgent and they were available on short notice. Nails look good but nothing spectacular, the lady who did it was anything but gentle with my hands so was not a very pleasant experience My BIGGEST disappointment: was very happy to see that mask is mandatory in the salon BUT the people over there don’t wear it. Another girl was talking to the lady who did my nails, We were not separated by a glass, was NOT wearing a mask and was coughing quite a lot. Tried my best to stay as far as possible from where I was sitting and turn my head on the opposite direction, but it did not seem to bother them AT ALL that someone working at the salon was openly coughing without a mask !!!

Bad experience! Very bad customer service! I was treated like a thief... They only accept cash... so we have to find a solution to pay. I made a wire transfer from my Dutch bank, the amount was deducted from my bank account immediately(which we could see on my application right away). the lady couldn’t see it on her account yet, so I left my number. She called me one time couldn’t reply as I was working, and didn’t know it was the nail salon number either. The day after she try again, she was mad at me, because I didn’t answer the day before, treating me as if I was a thief, even though she could see on the day the amount was deducted from my bank account. In the meantime I call my bank, who told me that the payment was made, I downloaded a bank statement (where we see the operation) and called the salon back to tell them I can send them the statement and to suggest they call their bank to check on their side for the payment. The lady was yelling “why you can’t come, why you can t come”, if you don’t want to pay that is fine! And hung up on me. (I am actually working and can’t come on week days) Anyway, I don’t think thief Call back to help find a solution to their problem, she treated me like I was a thief whereas I was just calling to help them find a solution and call their bank with my bank statement because on my side the amount was paid. To sum up they accept only cash and when you transfer money, the operation is showing on my side but not on theirs and I am the thief! Really don’t recommend to anyone! Very bad customer service!!

Really nice staff. They couldn’t do the nail art I wanted but tried every single option to make sure I left a happy customer!

Clean, friendly and great nail work. Have been going here for years

I always do my nails here, is fast, good service