Tuinexpress.nl

I have bought a picnic table that once the weather got hot it started to release a huge amount of resin (hars). After destroying 2 pairs of pants it was impossible to use. I have contacted the client service regarding this problem and they said that I have to clean the resin with Vodka (Grey goose?) and then wait until the end of the summer, sand paper the table and then paint it with beits. They added that on the etiquette that is attached to the box it clearly says that this is a natural product and these things can occur. Well, this is a cheap product because I have many wooden products in my garden and none of them release rezin. The etiquette on the box is not possible to read while ordering online and on the webpage of the product there is no mention of any rezin issues. My reply was that I have bought a table to use and not a do-it-yourself job! I have asked to replace the table for a better product and I have no problem to pay the difference. They failed to answer my request and just copy pasted their initial answer. According to Dutch consumer law if a client is not happy with a defect product the company has to replace it, so think twice before you order something by Tuinexpress.

I had ordered something and received a confirmation email that they were going to prepare the order. Then I am told that the item is no longer in that color, nor in the color that was my second choice. Why don't they remove this from the online range or at least add which colors are available or not? Communication via email was cool. Eventually ordered in a different color, delivery was on time.

people don't order anything there !!! i ordered something there jan 2 and still waiting for my paid order EVEN not even shipped yet very sad there.

Ordered pink honeysuckle, received beautiful plant cleverly packed for shipping.

Received good aftercare and had pleasant contact via e-mail. Product looks good!