K.A. Puts-Kozlewicz

I have an appointment with dr. Puts at 13:40, I waited there until 14:00, I wanted to know how long I have to wait, so I asked the assistant (trainee), Dr.'s assistant. de Jong answered instead of the trainee of dr. Puts that the doctor is on a house visit, then she goes to eat something and when she comes back, there is another patient for it. This is not the first time this has happened, they are always late, but if we are 2 minutes late then our appointment will expire