Delftse Taxicentrale Deltax

Had a working relation with these people for about a year. Several times, they confirmed rides to us, but never showed up. My customers were standing at the aiport and had to arrange their own transport. A simple "oh, sorry, I don't understand how that could have happened" was their response. This is maybe acceptable if it's a once off problem but this has happened at least 3 times in the last 6 months.

The terrible taxi service. It is even worse than terrible. Because of my job, I need to come to Delft three times a week for already 4 month. Each time I take taxi from train station, by ordering a taxi around an hour in advance. 70% of the time they are late. You are lucky if they are late 5 or 10 minutes, but pretty often they just send you the taxi when you call them to ask "where is my cab?". They usually tell "it is on his way and will be any minute", but you wait another 5-10-15 minutes untill taxi arrives. They never call you back themselves or tell you how to identify the car. Today I am already waiting for 15 minutes after giving them a call that they are late. And if you are so angry that call them and cancel the ride after 20 minutes of waiting - they still charge you around 6 euro for cancellation. Ridiculous! Never trust deltax taxi.

I would like to warn everybody against this company. This is the second time (and last as I will never use their services again) they let me and my guests down early in the morning. I ordered a taxi from them yesterday for this morning at 6.45 and the driver didn't turn up and when I called, he simply announced that there was a traffic jam on a motorway which is a simple lie. My guests ended up having to walk to the station with many luggage. Sadly, this is the second time, last time the driver showed up with 25 minutes delay to the great stress of my guests who had to catch a plane. I thought it was an accident but today proved me wrong. Stay away from this taxi company

Poor service, had booked two connecting taxi rides for my son, from Delft to Poortugaal to bring a girlfriend home first and thus a connecting ride for him from Poortugaal home. Both journeys paid in advance, the taxi driver refuses to perform the second journey and simply leaves him in Poortugaal at half past four in the morning !! Complaint was initially nicely responded to that they would ask the driver about this, then heard no more and no response to my emails.

Terrible what a bad service. You have now let my sick mother sit in the hospital for the 6th time despite prior agreements. That poor person is completely upset! Fortunately taxi Delfland arrived within 5 minutes to help our mother! Bah bah bah you will hear from us because this is really not possible!