JustFire Nederland BV.

Top service 👍

Fraud, Fraud, Fraud!!! They visited my restaurant to offer airco solution on my request. First of all very unprofessional as they cancelled appointment 2 times before the guy named (frank) visited us. The expert checked my restaurant fully and offered airco solution with material and labour for €9000. I accepted the solution as it is. They requested for full payment in advance. Unfortunately I didn't check their feedback before and paid the full payment in advance. On the day of installation, the mechanics arrived 2 hours late. They came inside before unloading any stuff to see the points of installation. Immediately after getting in they said they can't do this installation by giving non-sense reasons. Later they started asking for €3500 more. I denied to pay the extra sum and then they left my restaurant taking back all the stuff. I spoke to their director, a very rude person, who started yelling at me that I wasted time of their engineers as they visited my restaurant but I didn't let them install the system. He said now that he had a business loss he will deduct the cost from the advance payment and if anything left, he will return it back to me!!! Some time later I receive his email for the business loss where he mentioned costs like his engineers stayed in 5-star hotel, spend 12 hours in traffic and did many other luxurious things, so the left over money is 3500. On this note, I had to contact my lawyer who then had to settle the case for €7000 because the company JustFire kept lying. They even denied the fact the Frank (their expert) had ever visited us. They mentioned that I visited their showroom and opted for a unrealistic solution which their engineer couldn't install in my restaurant...awwhhhh!!! Finally I ended up paying €1000 to my lawyer. In total €3000 lost without my mistake, just because I saw a lucrative deal on facebook by justfire. Lesson learned, no business before checking customer feedback!!!

Super Service.

Just fire helps you very well in the store if you go for information and to buy a pellet stove have plenty of time for you, but after that it is guaranteed to the door. If your stove indicates a malfunction several times and you call, they say send an e-mail, you will first receive an e-mail with the texts that are stated in the booklet that you received at the time of purchase, but send an e-mail again with your complaint. then just have it serviced for 150 euros while the stove is less than a year old and is within warranty. Okay, do you think that but let the mechanic come with a vacuum cleaner and sucks the stove and tightens the screw of the door now it has been solved, have a nice day but unfortunately the stove continues to malfunction so clean the gas exhaust fan itself sad but yes just fire does not send a technician to solve problems just to earn money, for the rest you can figure it out yourself. SO DO NOT BUY A STOVE FROM JUST FIRE YOU COME TO THE COFFEE

Friday 12-02-2021 I was in Tegelen in the afternoon and picked out a nice pellet stove. Unfortunately our previous pellet stove was broken. Perhaps a defect, but a new design pellet stove was not bad. The day after it could be delivered and installed. That was also my proposal, otherwise purchase would not go through. It was arranged very quickly so super fast and class Justfire. Pellet stove delivered within 24 hours. It was also plug and play as we already had a flue. Satisfied so far and nice and warm. Update pellet stove in my opinion made a lot of noise in the lowest blower position, so p4. So I sent an email and on 23-02-2021 a mechanic came by. This one has perfectly adjusted pellet stove, so far less noise. Have to say service was fast and correct. So satisfied again.