shower Competitor

Very Happy with my order, quick replys on the livechat, fast delivery and good customer care

Instead of 2-3 working days delivery time, it took 6 weeks to deliver my toilet and 4 weeks for 2 watertaps. In the time between, I was not updated or even informed on the delay or reasoning for delay. It completely missed up my building schedule. After two weeks no update/no delivery I contacted them by email.. where is my order? short reply, still take two weeks(!).. without any other words.. but it took much longer..and I can have compassion if this was deu to corona/covid.. but no words or note at their website or during the order, about potential delay.. In the mean the products on the website are and where still advertised as delivery time 2-3 working days.. (like all their good, that is BS/fake) If I had known upfront about the long delivery time, I could make a better informed decision where/when and if to order at douche-concurrent. Order: 100048394

They are playing the 'tiny letters' game. I ordered a WC from the website. Upon opening of the package it appeared that it was broken. I called the customer service immediately. The customer service said I need to fill in a form from their website. I did that a few days later. However then they said that it should be done within 48 hours.... It is not an honest practice. Updated : After some explanation and discussion they promise to send a new replacement WC...

Good service: products in perfect shape and delivered as expected/promised.

We had some issues with the product we ordered but their customer service team are really friendly and helpful and did everything to assist us in the returns process