Hekkert Opel Heerlen

Very friendly staff and quick service

They sold my mom a red car telling her that the red pigment in the car would not fade away, they assured her that was a thing of the past. Half a year later, the wax they put on to hide it fade away and the car looks hideous. When she came back for the Opel service, the mechanic told her she needed a new car battery and some other parts for way to much money, she refused the battery but the rest was needed. The battery lasted for 4 years more until it was bad.

Complete disaster and ultimate rip off. A mechanic that fails to inform the manager that a car is not finished and therefore not ready to be picked up. At first they give you an estimated 1000 Euro diagnose on issues that need to be fixed. I waited a few days, came back; car not ready and another additional 1000 Euro costs, waited another day, came back; car still not ready. This company has costed me a mere +_ 3000 Euro (and a three days leave from work) and my car still wasnt fixed! And to think that I thought it was better to take my Opel to an Opel dealer because it would better for the car.. NOT! Eventually I had my car fixed by an honest mechanic. The only offer that this company had was to sell me a refurbished part of the engine that needed to be fixed to lower the costs(!) And they offered me that with a straight face. So altogether this company made around 3000 euro without fixing the car (yes they replaced parts yes, but the problem for which I brought it there was never resolved). And if you are not from Limburg I strongly advise anyone not to go here because they will most certainly rip you off. What happened to me happened in 2015, I eventually had to sell my car because of all the costs I made because of this company. And this company? They made an extra buck on a goodwilling customer. Shame on this company and the star I rated isnt even worth it. I strongly advise anyone to take their car elsewhere. I will post the receipts when Hekkert Heerlen tries to debunk this review. Its 2017 now and im still fed up about it and reading all those reviews below I thought I'd help someone by warning them. It is still your own choice to go here but I highly reccommend you not to, knowing I should have placed this review here in 2015 already. Best regards.

Yesterday I went to look for another car. Our Ford Focus, bought 1 1/2 years ago for $ 14,000, was only worth $ 8,000 at trade-in. Here I fell off my seat. There was no longer any reasonable negotiation. Disappointed and insulted I left. Ever buy a Ford again? Big doubts.

Today, due to the warranty, have the 6-year service performed (Ford Fiesta). This is a normal overhaul! This turn costs € 498. I was shocked by this amount. My car was checked by 2 mechanics for € 0.01. The washer fluid was free !! And I got a nice personal video message from the mechanic. In short, in my view, a much too high price for this service. The lady on reception was friendly and helpful.