KPN winkel Tiel

Staff was really helpful!!! Bought a new phone here and a good quality phone case

handy

Bra

Have an s20 sent back due to problems moisture in the charging station detected which is not the case and now it is written away under the cover of crack in the screen due to fall damage which is not the case the crack was caused by bumping into something leaned and was in it for 4 weeks and could just charge now that the mobile phone is malfunctioning, they throw it on the crack. But now you are obliged to pay 635 euros for your screen while it was not returned for it or 36 euros and it will not be repaired. The response from KPN is therefore yes we make the entire telephone here, I am not asking them to decide that themselves. I think it's ridiculous after 4 months already having problems and after being a customer for 10 years and having multiple mobile subscriptions and a TV subscription. As soon as the subscription has ended, I also switch everything because this is not informed about the screen by the employee before you send the mobile phone and the service of KPN itself is also very bad about being sent from pillar to post or more times just disconnect the connection if they can't figure it out, also called 3 weeks for the media box that gets stuck they would call back the next day we are 3 weeks later and they still have to call very customer unfriendly after so many years of being a customer very unfortunate. That is why I am also going to see whether external bodies can do something with this.

1 star because zero is not possible. What arrogance both in-store and online customer service. In a month to the neighbors in red. 15 euros per month cheaper with double the amount of data. After 13 years of being a customer, you will be kicked out as an unwanted customer with an expensive subscription.