ALLSAFE Mini Opslag Capelle aan den IJssel

I intended to sign a contract with them for 6 months and the service from their agent was incredibly low, he disrespected at all times, not willing to answer the questions, giving rude answers with actually no information regarding my question, I believe they are not selecting very well the profile of a person who has to be in contract people and clearly that person did not know what customer service means. I wish I could be helped by someone else as I think they offer good options

Neat shop, friendly staff only downside is that it is so remote, and therefore more difficult to reach when you do not have a car

Perfect service and location. Nice and friendly team that works there.

I needed a storage box shortly, after a short call made an appointment for the next day early. Was very well helped by the staff, Tim and Santa. Friendly people. Also very nice that I could use the removal van for 2 hours at no extra cost. Estimating the size of the unit I needed was also perfectly done. All in all, nothing to complain about, everything was perfectly fine.

As of April 1, the rental of my unit started, today April 3 I tried to find a reasonable solution to terminate the contract. The rent was fixed for 8 months so understand that an 'X' amount had to be paid. However, the only solution is to pay money for the remaining months of the contract. The (private) circumstances do not matter at all, which brings customer friendliness to a very low level. Together that I was invited to come to the location instead of being able to answer it by email. This at a time when we are trying to stay indoors. Zoiezo I think it is bad sales because they could have put the unit back in the rental right away. Again, I understand very well that a contract cannot simply be canceled, but in this time with Corona, which has partly ensured that a planned move is canceled, I think it is poor. We have to be there for each other in these times, except Allsafe who only keeps an eye on his own turnover.