Map
Detailed Information
- Place Types Lodging
- Address Kerkradersteenweg 4, 6468 PA Kerkrade, Netherlands
- Coordinate 50.8694196,6.0537085
- Website https://www.kasteelerenstein.nl/nl/?utm_campaign=F42-kasteelere
- Rating 3
- Compound Code V393+QF Kerkrade, Netherlands
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Worst experience in my life. Rooms are dirty, stinky and don't even look like what they offer on their website. Personnel is exceptionally rude. Never possible to solve anything with them. Misterious 'manager' is never to get a hold of. And good luck trying to get your money back! Never ever again!!!
Unfriendly, but nice place
The beds were nice and clean. In the bathroom the soap was not working and the mirror was noticeably crooked. The site states a 24-hour pick-up and delivery service, but this hotel does not offer room service at all, and home delivery is not allowed. An employee of the hotel said, "yeah ... actually we should do room service ... but we're not doing it anyway." Because of corona we have to eat in the rooms (rightly so). Everything has to be collected yourself downstairs. The burgers were very cold. Breakfast consisted of ready-made pancakes and fruit, (fresh) slices of bread were very dry and the eggs had dark circles. Understandably, corona is throwing a spanner in the works for the hotel, but the food and service shouldn't go down. Hotel employees were also very nice.
We were welcome with our dogs and the bed was fine. Food that should be eaten in the room despite the Corona is good. Beautiful surroundings and you do not sleep in the castle but almost opposite. I think you can see that in the price ... room was clean and enough soap, hairdryer in the closet .. great hotel in our opinion.
Rooms dated, beds too soft
Castle for dining very beautiful but dinner itself was a joke. It took an awful long time, the food was poor quality and half cold.
The receptionist in the hotel building (which unfortunately was in a different location) also had to serve the lobby. So a drink in the afternoon was also delayed.
Some more staff can / should be added!
General toilets at breakfast buffet very old, trash can rusted.
At breakfast only 1 coffee machine is not much. This also broke down during breakfast.
The price-quality ratio is even poor for the discount on offer.
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