Carpetright Den Haag

Excellent service. I made an appointment as recommended on the Carpetright website and the team were ready to serve me as soon as I walked in the door. Their professional expert showed me a variety of carpets from a wide range to suit my needs and really listened to what I was asking for. He then went through the estimate with me and explained the different options. A fitter was then booked to come and check the rooms for the final measurements. I was updated as soon as the fitter had been with final cost and an e.mail sent confirming the offer. Friendly professional service.

Used this store for carpets and laminate flooring 3 times in the first part of 2018. Cannot fault the service or quality back then. This year, an entirely different story. Since early January i ve been trying to have new flooring fitted. Without going into every detail, it has taken until late March to reach the installation date. Emails went unanswered for days, phone calls not returned, people not knowing what was going on, a real mess. Now today was supposed to be the install date between 10am and 11am. Having taken the morning off work, 11:30 rolled around with still no sign of the fitters, a call to the office and no-one there knew what was happening. Then later a returned call told me that the fitters should be here in an hour (1pm). 2 to 3 hours later than expected. Hopefully the product is worth the wait, but even after having become accustomed to poor service, this experience is a new low. Can’t recall anything quite like it, and I lived in Belgium for 7 years.

Good carpets and wooden floors good selection and they will install but they aren't cheap.

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Great selection, excellent service.