Goossens wonen - Utrecht

Was recommended by one of my Dutch friend, and ordered a couch in Dec'19. The executive who helped us was Mirte van Doorn and was very helpful in explaining and showing us around the options. Unfortunately, a company like Goossens was unable to deliver the couch in 2 attempts. Because the internal communications within the team1 and team2 members were not good, and it was not properly explained what all needs to be taken care of in the second attempt of delivery. This costed us 2 days off work, to receive the couch, which was never delivered, and had to cancel it. In end of Feb'20 we ordered another couch, which was promised to be delivered anyhow to us by 3rd week of Apr'20. Due to Corona, the delivery was changed from, April to July, which I understand, but then it was moved from July to August. In August I had to chase Goossens about the status, and then it was planned to be delivered on 15th Sept, and today (7th Sep) they want to move it again to EXPECTED date of 1st Oct 2020. Eight months to deliver a Couch, for which they are still not sure if they can deliver, or will they make another change. Bram Meysen (Department Head) needs to learn some professional ethics when dealing with customers, at least when Goossens is at fault. The first couch was ordered with a discount of 10%, but while offering the second couch, I was offered with a statement "Take it or Leave it", with a very rude attitude. Never going back to Goossens, wasted 8-10 months of my time waiting for an incompetent company to deliver a couch.

Extremely unsatisfied with the service. Trusted them but left with no couch after 10 months of ordering. Had to cancel ultimately to stop receiving emails informing us on further delays with delivery. Already received 5 of them when they would just say we excuse the delay.

Little Venice of nederlands

Great service and quality products

Very bad delivery! We had to wait 3 months for the delivery which has been post one 3 times! We had to take 3 days off!! Unbelievable how bad they are! They also deliver with a lot of brutality and the furniture are damaged!! You should better go to buy somewhere else!