Royal Netherlands Marechaussee - District Schiphol

This institution proved to be unreliable and raised quite a few points of concern for me. On February 09, 2020, one of the security staff from the passport control at the Schiphol Airport had an inadequate behavior. This was noted when comparing the attitude he had shown towards different passengers who did not appear to have any specific differences from an ethnicity, behavioral or clothing style standpoint. I contacted the Security and Police via phone, as advised by the Airport CS staff, and I requested that one of the Police/Security staff should come to the location where I was standing, to allow for a proper identification of the individual. Obviously this was after I carefully explained what happened. They suggested that the only way my complaint could be taken into consideration was if it were submitted in writing. I insisted that someone came over there, because that would ease off the identification process whereas a written complain could only make things more complicated and potentially make the investigators unable to identify the culprit. As having someone coming over to my location was not possible, I wrote the complain shortly after to the email address that I was provided with. As I expected, although the person in charge with complaints handling acknowledged that the questions the culprit asked me and the attitude he showed were inadequate, they were unable to identify him. To me, that says quite a lot about this department's reliability overall and it only proves that something is broken in their system of handling complaints as well as such unforeseen incidents.

Sad that we need them...but good that they take care...!! The Koninklijke Marechaussee, the Royal Netherlands Marechaussee, abbreviated to KMar (English is Royal Marshals, but commonly seen as Royal Military Constabulary), is one of the four Services of the armed forces of the Netherlands. It is a gendarmerie force performing military police and civil police duties.

Super

I would still like to thank you very much for the good help and tips to get an English friend who lost his passport on the way to Schiphol home. And Easyjet continued to be difficult. The KLM tip was a direct hit !! Within 10 minutes they had arranged it and he was able to fly back home. Really super service can not say otherwise. Mvg Bianca Dijkhuizen.

Stingy penknikers there at Schiphol