Dekker Auto Group Zaandam

Fully Satisfy. Big Showroom .Thanks alot Mr. Paul Hemstra, who helps to me have a My New Car.

Helpful employees and good service, I've been an customer for years.

Super snel en zonder afspraak geholpen.

Neat staff that clearly explains to you what has been performed on your car, neat service

I took the car to the garage because the sensors on the passenger door handle and tailgate were not working properly. One of the parking sensors also indicated a malfunction. When removing the towbar, the sensors sometimes worked and sometimes not. I reported this and told that when I removed the towbar, the sensors were working at the moment. According to the mechanic, the cap of the towbar was placed at an angle and therefore caused a malfunction. The towbar was placed by a Ford garage in Nunspeet with original Ford parts and has been under it for 1 month without problems, it was also taught in consultation with Ford Netherlands with software from a Fiesta (the car itself is a Puma, which is based on a Fiesta The car is 7 months old so I assumed this was under warranty, but because a non-original Ford Dealer had installed the towbar, they did not want to check the car (despite consultation with the Ford garage who installed the towbar) . The conclusion was that the battery voltage was too low and the car goes into sleep mode after 5 minutes and they looked this up and according to Ford, this is normal that you first have to open the car on the driver's side. So if you've just been to the store you can not immediately open the tailgate to put your shopping in the car, so the whole usefulness of Keyless Entry is gone. In short, nothing was done, but a bill of € 145.12. I think really guarantee. After a discussion with a very arrogant counter employee, I was told by him that she did not want to make the problem of the tow bar by another garage their problem. Even after we indicated that it probably was not necessarily related to the towbar. So for me the last time I visited Dekker Zaandam. F.J.J.Hoots