Domino's Pizza Roden

Food was great but the waiting time was long

Delicious pizza ❤️🍕

P r i m a 🍕

Last month, January, we were treated incredibly rude by an incompetent manager at Domino's location at 22 Raadhuisstraat in Roden. We are at our office in Roden and wanted to order a pizza. The pizza arrives fairly quickly after our order. To my surprise, there was a hair in the pizza. And not just any hair, a very long brown one. Throughout the pizza and cheese. This hair rose before the pizza went into the oven. The pizza is therefore completely inedible. Can happen! I like to solve it with the restaurant, and it seems logical that I will be offered a new pizza immediately. Unfortunately, this was not the case. First I get a girl on the phone, cheerful and experienced I tell my story. The girl doesn't believe me and asks if I can come to the restaurant with the pizza to show it, if there is really a hair in it, I get a new pizza. I explain to her that I am in the office and we have a pizza delivered because we are busy at work. The girl understands the situation, puts me on hold and goes looking for the manager. This one cannot be found, after 5 minutes the girl comes back and explains that the manager is not present and that she will call me back in 10 minutes. This makes me slightly annoyed and ask her why they don't just send another pizza. We are hungry NOW and a new pizza could have been in the oven for a long time now. 15 minutes later I still haven't gotten a call back, so I just call the restaurant again myself. I get a guy on the phone who doesn't know anything and I tell my story for the second time. The boy then passes me on to the manager, who is suddenly present. The manager also knows nothing about it and I can tell my story for the third time, now irritated. The manager says he sends me a new pizza but I still have to prove that there is really a hair on my pizza by sending him pictures. This is absurd, of course, and I tell the manager he can download the photos from Google Review. His response? "I don't feel like helping you any further and you can no longer order food from us". No longer irritated but angry, tell him that he can put the pizza in his **** and we then ordered food from the local pizzeria. The manager came across as a totally unsuitable, arrogant and conceited 20 year old boy. By simply sending us a new pizza to avoid all this misery. Before writing this review, I first tried to reach the head office. This all went very viscous and eventually I was offered a coupon of 1 medium pizza. We do not intend to ever order anything from such an incompetent manager, so we have requested a refund. This request was completely ignored so hence my review.

They have really tasty pizzas there! 😋🍕 Some pizzas are expensive but some aren't. 💸 Of course it is not good to eat a pizza every day because it will deteriorate your health .. 🤒 But you also have to determine that yourself. 🤔 Because it's your life so I have nothing to say about it .. 🤐 For the rest a great place to order pizzas! 🍕🏆