Maasstad Hospital

My partner is a foreigner in this country and had to come for an emergency related to pregnancy. The doctors were nice but today we had a terrible experience with the receptionists as she tried to explain that she would prefer to register with a hospital closer to our house and once she has more information. The secretary was not very polite and eventually left the phone on after the call. We could hear her tell horrible things about my partner to her colleague such as "get rid of her" (Weg ermee) a couple of times before she hanged up. I'm glad my partner couldn't understand how nasty they were. That confirmed our bad feeling about this place (although once again, the doctors were nice).

The receptionists are the worst. If someone is not very fluent in Dutch, what gives service providers the right to behave inappropriately with them? Maybe one doesn’t know enough to have a conversation about medical matters, why is that a problem? The reception at the plastic surgery polyclinic made a disgusted face and informed us, IN ENGLISH, that she did not speak English!! And then proceeded to give further instructions in Dutch! Wow! That’s just amazing for a country that claims to be international. Not the first time that something like this has happened. May be internationals should consider hiring personal translators to accompany them to doctors.

I had a heart catheter at this hospital recently and had to stay for a few days recovering after surgery. The nurses and the doctors are very nice and professional. I was very happy with the treatment and the way I was looked after. Big thanks to you all.

urologist department screwed up, people dont wear masks

Finally i am recovered from the surgery. I hereby update my review: it is mixed experience. The nurses are very nice and friendly. had abcess DEC 2018 so went to the First Aid on 12 Dec 2018 at night but the assistant (frontdesk lady) didnot help me at all! had to wait for long time in pain. with the operation of access after I had discharge for like 8 months which seemed to be fistula. 2 nd operation they told me they couldnt find the fistula while it was shown on the MRI in the first place but ok it needed to be cut open to exam. I am ok with that. All in all , there are things very nice about this hospital but certainly things can be improved: like there should be a short brief right after the surgery about that has been performed and how long the recovery can take.