Fletcher Hotels Netherlands

Very nasty company that grossly overcharges for very bad quality. I don't want to deal with them ever again.

I contacted this hotel as a head office to make a complaint about De Witte Brug Hotel in Lekkerkerk but the complaint has not been dealt with properly. I stayed at there hotel for 20 days and closer to the end of my stay I realized that the staff have no respect for solo guests. Which are a large part of their custom from what I saw. I was told by a male member of staff that there were blood and urine stains made by my dog on the sofa in my room and that these had sunk into the below layer, under the cover. It would have to be specially cleaned according to him as they had a big group coming and the room would be used for that. They were all like a broken record over this big group, as if that took priority over other guests. When I asked to prove it he lifted off the top cover of the sofa and there was nothing underneath, apart from some old stains that could barely be seen on the white base. When I advised him that the liquid on the sofa was actually water I had used to clean the sofa when the dog had been outside and then gone on it, so there was no mud left, instead of apologizing for his mistake he started saying there was a bad smell in the room because of the dog and again said it would need intensive cleaning. I told him the dog had been out in the rain and that open the door for an hour or two would settle it. Before I left I made sure the room was spotless and took photo's. However, when I complained about this behavior to the hotel's head office the manager of De Witte Brug Mr Flu reverted and was still insisting that there had been blood and urine on the sofa and that the room had needed intensive cleaning. He even added that my dog was clearly ill. She actually visited a vet while in Lekkerkerk and was given a general bill of good health there. A couple of the staff at this hotel are dishonest and too quick to cover up for each others mistakes and ignorance against guests. It's a pity because otherwise it is good value.

Bad wifi. Arrived at 9:45 am at the reastaurant and almost nothing left (breakfast until 10:30am). This made the hotel be much more expensive

Top service

Very bad service due to cancellation due to corona. No cooperation at all, stick to the voucher even if the wellness and dinner has been canceled. Costs are not settled. Operator (Germaine) also does not want to transfer me to her superior .... very unfriendly. I will never book a room here again