St. Antonius Hospital Utrecht

Best medical experience in the NL, doctor was very careful, respectful and mostly solved in 2 visits a problem that other 2 hospital couldn't solve in 3,5 years. Make yourself a favour, chose this hospital!!

Waiting time very long; Had to have (and pay for) two ultra sound appointments with Radiology, due to unclarity of the procedure; They didn’t explain how the procedure goes exactly so caused lots of confusion for me; Radiologist and two assistants had no idea about the costs of anything also didn’t bother to help find out, told me if I am not sure, go home, call insurance company, schedule another appointment (is it that weird that a patient asks about price?) Radiologist got very impatient when I asked questions about the procedure and costs (care to show some helpful attitude?) In general, I feel they are doing things in a hurry, quite operational but don’t bother to explain too much - but as a patient I don’t find that helpful.

Gosh what can I say. It's terrible enough to have to visit the hospital due to illness or emergency, but being "looked after" by a hospital that doesn't care just sucks. "Go home and if you have any questions, call us" - terrible mistake, don't go home until you get everything figured out, especially concerning after care, next-steps and costs. Because if you call, you'll be redirected 5 times or more and end up speaking to the same person. They don't care about you, your question, and they definitely wouldn't want to waste time explaining how any procedure goes exactly, whenever I bring up the confusion, they love to say "I don't know about that". Stand in the shoes of the patient please, it is completely human to need to ask questions. While I'm being treated, no one has any idea about the costs of anything and didn't bother to help find out, is it really that weird to ask about the price?! I understand I need to figure things out with my insurance company but after I find out what exactly to ask (to make it easy for them), they still don't want to help! Just like my calls they will ask you to ask another department and that other department directs me back to this department, it's a mess. I don't mind being redirected, but at least send me to a right person to ask! Also there will be almost no chance to ever speak to the same doctor who treated you in the first place. You call, "why do you want to speak with him", you'll get redirected, "I don't know", "you'll have to ask them tomorrow", you get the idea. I feel like everyone is avoiding my questions, on the phone they sounded annoyed so none of the calling experience had been helpful. They also get impatient very easily... Gonna stop my rant here. Just a side note, the people in the Gips department are nice and I'm sure the people who work in this hospital don't mean bad, but you really need to improve your overall customer/patient service, because it is terrible. I mean, look at the feedbacks here and really listen to those who has visited your hospital, gotta do something about it!

Amazing experience with the birthing of our first child :) Even though we arrived there on weekend(Sunday evening) but the midwives, nurses and all other staff vere available immediately and and they all were very professional and supportive. Suite was super nice and clean. Overall we were highly impressed and would definitely recommend the hospital to everyone.

Modern and clean hospital.