Loods 5 Maastricht

--First and last time ordering something from Loods5 They have the worst policy on how to deal with "bad" deliveries. There is enough competition nowadays, so I assume that they will do down soon enough with this behaviour. My story: product (table ~300euros) delivered broken, they do not reply in my email, I call them (~1hr waiting time, no joking), they say that they have to contact the supplier first and then come back to me, they reply after a few days giving me 2 options which both included me bringing the item in one of their stores, second call (~50min waiting time) to ask a third option (because they didn't reply in the email again) of them picking it up from my place, they tell me that they need to contact the supplier to ask him (?), I am waiting but no answer, I call them third time (I am a bit done with their behaviour and how much of my time they have wasted) they haven't talk to the supplier yet -like I care- and they cannot guarantee when they will find him, I am telling them that I will find a way to bring this table to a store of theirs (the store is 1hrs away from my place and I borrowed a car of a friend) so they can refund me because I want no more wasting of my time. And that was my solution at the end. - They have an awful customer support policy - the table we initially order wouldn't worth the money even if in perfect condition - never again supporting a company like this one

Once there was ikea, now we have loods, new source of inspiration for decoration. And we still can afford it! Go and see, it worths the visit.

I would like decorate my house here. Beatiful products and incredible building

Nice decoration store located in an old industrial building well renovated. There are plenty of original items and the staff is very friendly.

never seen such a beautiful deco-shop in an old fabric