Boutique Hotel Grote Gracht

Although we sadly only managed to spend one night here, our stay was everything we expected it to be. Thanks to its central position, the hotel is easily accessible from the train station and allows for a romantic late-night walk through the city center, after which you can reward yourself with a nice warm bath (bathtubs in the rooms are an awesome touch to complete the super cozy vibe of the hotel). Personnel very friendly. 10/10 would recommend for a romantic getaway with your significant other.

Let me start with the positive: The rooms are lovely and the location is fantastic. On the other side, however, our room had two narrow single beds pushed together. This was quite uncomfortable as a couple. Furthermore, I am horrified by the rudeness and utter unfriendliness of the staff. One example of an encounter is upon checking out - I received the exit card for the garage. The receptionist explained the route and how to use it. When I wanted to confirm the route: she rolled her eyes and aggressively scolded me! Regarding the breakfast, spare yourself the hassle! I booked the non-refundable room option - needless to say this also applies to the breakfast. Despite it being an ‘optional extra’, not included in the nightly rate (you tick a box upon booking) and being invoiced/deducted from your account separately. I requested to cancel the breakfast for the second morning and again was scolded at. Furthermore, the evening before, the receptionist refused to wait 15 minutes (while I was showering) for us to hand in the form with our breakfast order. She aggressively came to the room to collect it! Dear Anouk, In response to your response, you may want to look 'scold' up in the English dictionary. Your staff did not swear at me (uitschelden), but most definitely were aggressive and unfriendly. That is the truth and you can refer to many other reviews on other fora which are in agreement with my experience. It is up to you what you do with this review and how much you would like to improve the experience of your guests. I am merely sharing my experience. Thanks and kind regards, Elisabeth

I was really looking forward to my stay at this hotel. Sadly, our plans were cancelled due to Corona and I had to cancel our reservation. The staff was really quick and super friendly in handling our unfortunate cancelation. To me that speaks a lot to the quality of their service. I wish hotel & staff a lot of succes during these harsh times of Corona. I'm hoping to come stay at there soon!

The room is small, clean and has everything I need. There is no door to separate the section between bedroom and bathroom though but it's perfecrly fine for me since I stayed alone in a single room.

Fantastic little hotel, very nicely finished with super helpful staff. Would highly recommend!