Hotel Sansa

A completely disorganized place, starting with the team that almost didn’t answer me, after waiting 35 min at the reception to show someone up and perform my check-in without any attention or care, but when I arrived I rang the reception signal where I heard a voice a boy saying “wait”, after 35 min I played again and the same man, repeated again to wait, until I realized that the connection between the cafeteria and the hotel were the same, I then decided to call and ask why the delay with a tone tired and nervous. So they decided to answer me. the young human being seeing the state that I was tired, with a big suitcase, then decided to put me on the top floor; if I don't even offer help with my suitcase, thinking I have a lift, even if it's simple, on a steep stairway I looked and ended up going up, I just wanted a shower and rest. Later, I discovered that it was a luxury to rest and sleep. entering the room a bad smell that I soon realized that the toilet was used, things were broken and hanging, there was no old towel, a room in which I did not believe I would rest after a trip of more than 8 hours, between notice and train and uber. an hour passed on the way back from my dinner i noticed a party going on by teenagers in the next room, it didn't last more than 1h they decided to go knocking down and hitting everything in front of me i decided to ask for control, visibly clutched they went down they went crazy making a big noise on the stairs, which by themselves were made of wood and made a lot of noise. Around 2:30 they came back to the room one carried by the other and screaming, I ended up leaving the room angrily and asking where they would go with that, just like rats ran and slammed the door of the room. The impressive thing that nobody at the hotel or the boy who opens the door at dawn was to contain this area. I decided to go elsewhere seeing that nothing would change but my mood and my tiredness get worse, the next day then I canceled by booking.com around 11:47 am and justifying the reason for leaving, sending them a message to the hotel , which there was answered. then an hour passed at 12:34 pm i went to collect my suitcase and bequeath the lake value for two days that i would not stay. so the gentleman made me repeat everything that I had said, and said he would give me the money back, or if I wanted to change my room, I replied that I did not find it in any way confirmed with everything and that they did not even give me the option the day before, he saw my decision was firm in wanting the two days back that he would lose money, changed his opinion and said in a beginning of a discussion altering that he was not going to return me, it was too late and that I would pay for the damage and had no cash on hand and decided to give me 30 € saying he would deposit the other amounts. I wrote down my account with the copy of my document and told me that the next day I would have my money back. today august 21st after 5 days i didn’t get the money back, nor at least some positioning. a tip be careful with this hotel and especially with food dishes, you don't know how it is really handled. Careful!

I came in at 11pm, Goran was more than willing to give me a place to stay, gave me a great deal and also a receipt (with everything I asked for and extras) of no extra charge. Wonderful attached restaurant serving fresh delicious food and excellent service. The best budget hotel in Maastricht .

Great location and good rooms'

Very clean hotel and nice staff especially Goran!

Relatively chip but you get almost nothing in exchange.