Academic General Practice Groningen

“For two weeks we have tried, without success, to schedule an appointment to renew and evaluate a medication for a serious condition. The left hand does not know what the right hand is doing, the secretary shares information that the nurse, a week later, says is incorrect, the dr does not keep agreements on calling back which fosters a deep absence of trust and general lack of commitment to our needs as patients. Culpability lies with the clinic until the new medication is given, and then we will request our file and find a dr. that will be responsible to our healthcare.”

Not worth of the word academic, they dont take you serious here, have no ability to really diagnose people besides from the obvious like a broken bone or deep cut. If a patient has a problem a doctor sould activity look for the cause and possible solutions, and not think that most things will just heal in time and not paying attention to what a patient is saying. If a doctor is not able to make a diagnosis they should also communicate that, also if it they think it is not worth spending time and resources on at the present, or not within their ability, or if they think there is another course they should say so and why. I have heard several people complain about this practice, and i truly think some general practitioners / doctors here should really think of another field that would better suit them, like working in a lab. Besides from the right attitude towards patients a good doctor also has the ability to quickly make a diagnosis and help, but at least the first thing they should do right, otherwise its just a waste of valuable time.

Too busy and unprofessional! When you are not well you need empathetic sensitive people. I asked for the manager to complain about this and they called the security, who chased me and my daughter all over the hospital. We hid in the emergency room asking for help, they called a social worker who ordered everyone to stop helping me (???) 😄It can be fun...if you are not sick 😏- Seriously ..what this hospital is only good for is for a film set...the rest is a tragicomedy. Hopefully they treat people with serious health issues with more professional sensitive attitude.

to put it simply; they treat you as if you are wasting their time, and as if they dont get paid to do their job. it's as if they're doing you a favor and you're a nuisance.

To get a flu shot I had to first register with them, wait several days, order and bring it myself from the pharmacy and then they charged me 25€ for a procedure that takes one minute. At some later point wanted to get vaccinations for the kids before our vacations. I start organizing it well over a month before and fill out the first forms. We know exactly what vaccinations we need but they still make me fill out forms. In the whole process they either don't get back to me at all or it takes a whole week to do so. The week before our travel starts we still have no confirmation or appointment to get the vaccination shots. Finally we decide to go elsewhere. Now they still want to send us a bill for spending so much time figuring out what vaccinations we need...