Schmidt-Koelewijn B.V. Bunschoten

Failing internal communication and towards the customer. Two months waiting for a price offer for the laying of marmoleum (after 5 phone calls and 3 emails) Previous appointments had disappeared due to vacation and illness ..., Finally a survey will be waiting for 2 weeks. The quotation turned out to be much higher than the proposal due to, among other things, a 40% cutting loss, while in reality there would be few. Staff looks tired and intrigued. Hard to reach and rarely call-back actions are followed.

Customer friendly and good advice

Great to see