Map
Detailed Information
- Place Types Lodging
- Address Marspoortstraat 19, 7201 JA Zutphen, Netherlands
- Coordinate 52.14157,6.192663
- Website http://www.proeflokaaltoer.nl/
- Rating 4
- Compound Code 45RV+J3 Zutphen, Netherlands
Photos
Reviews
Kind service and cozy terrace but very few quantity of food. I ordered one of the lunch dishes and only got four small meatballs with two slices of bread
Warm welcome and excellent service.
Both dinner and breakfast are neatly arranged by the manager in these difficult times.
Visited the restaurant. Not a warm welcome upon entry. It took far too long to collect and serve drinks and food. Food was fine by itself, but after 2 hours we had only had the starter, while we were as good as the only ones in the restaurant. Staff kept “hiding” inside. A waitress boy deserves the nickname "syringe 11". Every time after drinking was (finally) recorded, half a minute later he came to ask the same thing ... and that up to 5 times! It was just laughable! In addition, he spoke in an unfriendly tone: “Well, then I'll explain what's on the shelf” “do you have a drink”. After the in-between course I switched to coffee, because we were already there for almost 4 hours. In short: no management, no communication and amateurish service.
Dear owner of 't Oer in Zutphen, you have invested heavily in the rooms, apart from the crumbs on the floor, the steam from the shower room not being extracted, they looked perfectly modern. Should have also invested in good experienced service, no good afternoon, no question from did you sleep well and upon departure we had our room pass in hand and it was said just put it down !!!! None and did you sleep well, was everything to your liking ??? Breakfast on a wooden board okay, but dirty wooden lockers with 100 cutting edges is not a presentation, take a cheap white plate! The floor in the conservatory and on the chairs at every table was dirty, get a petty thief! We spoke to the staff about the dirty wooden signs, they would pass it on to the management, hopefully that will happen
On Friday departure the hall looked just as dirty as on arrival, not vacuumed.
I would like to receive a response on this, one more downside you want to mention that there is no elevator, for my husband it was almost impossible to walk to the third floor with suitcases for the price at least someone had taken the suitcases upstairs they would have had a nice tip.
Please also mention that there is no parking nearby, but that you can park at the station.
Hopefully you will work on all these things, good luck!
Note: The Deluxe room is not luxurious !!! The caption on the site states that the hotel's Deluxe room has a spacious room, with Nespresso coffee machine and a luxurious bathroom. Photos show a bathtub, so you would think that when booking this most expensive room you can expect a bathtub. Unfortunately! We wanted a bathtub, so when we saw only a shower, we went to the reception for another room, there the following sentence was soon ready: “The rooms may differ from the photos”. The boss was called but he said he could do nothing, booked has been made.
Hotel Oer is therefore good at adhering to the fine print! Very bland! No discount, nothing. Only a hotel room that didn't feel so luxurious because it only had 2 cups of Nespresso, 2 bags of Pickwick tea and a lot of dust and a view of a shabby courtyard. Not a wink of sleep due to lack of air conditioning system and a warm night with noisy air conditioning. Too bad, Hotel Oer!
This complaint obviously goes to the boss of the hotel who was not present, the young staff are nice and happy to do well.
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