Map
Detailed Information
- Place Types Supermarket
- Address Klarendalseweg 139, 6822 GG Arnhem, Netherlands
- Coordinate 51.9890971,5.9225335
- Website https://www.ah.nl/winkel/albert-heijn/arnhem/klarendalseweg/101
- Rating 4
- Compound Code XWQF+J2 Arnhem, Netherlands
Openning hours
- Monday 7:00 AM – 10:00 PM
- Tuesday 7:00 AM – 8:45 PM
- Wednesday 7:00 AM – 8:45 PM
- Thursday 7:00 AM – 8:45 PM
- Friday 7:00 AM – 8:45 PM
- Saturday 7:00 AM – 8:45 PM
- Sunday 7:00 AM – 8:45 PM
Photos
Reviews
The supervisor approached us to tell us that we needed to put our groceries inside our baskets. We always use the code scanner and put our groceries in our bags, we even have a carrier for the bags. We had no idea it was not allowed, we're expats.
When she approached us we explained that we did not speak Dutch to which she proceded to raise her voice at us and tell us in English to put the groceries in the baskets in a very rude way, kind of making an unnecessary scene in the process, which was really embarrassing.
After that, we asked for assistance from another employee while paying for the groceries and we noticed that afterwards this same supervisor quickly approached the employee and asked her something while looking directly our way. It made us feel really "watched", as if we were little kids causing trouble in the store or like thieves, as if we were trying to steal something and we needed to be followed and supervised.
We do weekly trips to this AH, at least twice a week, we don't think it was necessary to treat us this way. A simple explanation, in a polite way would have been enough.
UPDATE:
We decided to complain through Customer Service and they were super nice, great service. We really like the AH stores, they're our favorite. But this particular employee should learn to be nicer to paying customers that pay for her salary.
The supervisor approached us to tell us that we needed to put our groceries inside our baskets. We always use the code scanner and put our groceries in our bags, we even have a carrier for the bags. We had no idea it was not allowed, we're expats.
When she approached us we explained that we did not speak Dutch to which she proceeded to raise her voice at us and tell us in English to put the groceries in the baskets in a very rude way, kind of making an unnecessary scene in the process, which was really embarrassing.
After that, we asked for assistance from another employee while paying for the groceries and we noticed that afterwards this same supervisor quickly approached the employee and asked her something while looking directly our way. It made us feel really "watched", as if we were little kids causing trouble in the store or like thieves, as if we were trying to steal something and we needed to be followed and supervised.
We do weekly trips to this AH, at least twice a week, we don't think it was necessary to treat us this way. A simple explanation, in a polite way would have been enough.
UPDATE:
I decided to complain through Customer Service and they were really nice. We really like the AH stores, they´re our favorite, but this particular employee should learn how to treat paying customers.
Small, not a very big variety in products. Seems like only children work there?
So this AH is in Klarendal in a nice street. They don't have every product range. They don't have a Gall&Gall next to it. But the staff is very friendly and helpfull.
Often croudy, not a lot of shopping carts available. Parking in the area is free, but it can be hard to find a spot. Service is fine as well as the variaty of products sold here. Best for a local grocery shopping.
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