Arend Auto Nissan

Very professional. I usually wait while they work on the car, and do some work with laptop: super comfy place

Very bad communication with the new employee in the front desk to get appointment and customer contact for reparations and maintenance in Utrecht. I was force to agree on time needed in advance on the phone to understand root cause of the problem in my car. He also mentioned that every hours is 120 EUR and if I agree with 1 or 2 I have to pay up to 240 EUR, accordingly. If I would know the problem I will not go to Nissan to check, so I found this very unfriendly. On top of this, they did not find any problem in the car and even did a test drive only at 50 km/hour when I explicitly mentioned that it was at 100 km/hr. So, I pay for more than 30 min around 80 EUR without a clear proposal to do something else.

Super service

Worst customer service ever. Rude service rep.

Very good service!