ACtotaal.nl

We have ordered an air conditioner and paid in advance with an agreed delivery time of 2 to 4 weeks. In total, the delivery time took 13 weeks. During this period we had to call this company every time (of course after the agreed delivery time had expired). Each time we were kept on a leash and no commitment was made. Each time we only received the response "I understand you, but I cannot do anything for you and cannot promise you anything. I will call you back as soon as I know more". After 10 weeks we were suddenly called with the information that the air conditioning ordered by us was not yet available, but that we received a more expensive type for the same money (next week) with WiFi module. When we indicated in this conversation that we also ordered and paid for a WiFi module, this was not accepted. Unfortunately this turned out to be an empty promise because the following week we suddenly got the type we ordered installed. Unfortunately without the paid expansion option (WiFi module). After another number of phone calls from us which showed that it had not been ordered by AC total, the promise was made that the WiFi module would still be ordered and that we would be called back the following week when it was delivered. The following week we were again not called back. And, as usual, we had to contact ourselves again. After 13 weeks we also got the wifi module installed. We want to state very clearly that we are extremely satisfied with the assembly and the technicians of SMG (the installation branch of AC total). Our complaint concerns only the office and the people who maintain contact with customers. The technicians receive 5 stars from us.