Crocs Europe B.V.

Very bad processes. They take forever to refund money

Stay far away from this app excuse of a retail company. Crocs brand is getting worse due to the poor customer service by staff and the delivery process. I get my parcels from China faster than i do from Crocs which is based in Netherlands. Those Deutch people are probably getting high off their face from the legal marijuana and cannot function even through delivery process. A robot or a pet hamster can do a better than those useless humans. Do not order from Crocs, their 3rd party sellers do a better job.

I ordered some crocs online - That was my first mistake. After the crocs did not arrive in over a week I chased them up via their LiveChat service - That was my second mistake. I appreciate that large companies are finding it difficult to get orders out on line and took this into account. However first I was told the delay is due to the delivery service so I asked why. I was then told due to CV-19. I asked if they had been shipped and they replied it had not. I told them how can this therefoer be a delivery delay. I asked if they were in stock and they said they were. I asked again, when will I get my goods please. They advised that they don't know when it can be shipped due to the delays. I simply asked for a refund as I found them elsewhere to buy online with a 3-day turnaround from a reseller. I was declined the refund on the basis the item had not been shipped and I would only get a refund when I returned the goods. I stated I had not had the goods, they couldn't advise when and by the way they had not even shipped them yet and they don't know when they can. This went on for 30-minutes with ground hog day dialogue. I have now lost the Crocs experience and ordered some skechers instead and am expecting them in 3-days time, guaranteed. Just a warning, expect to wait weeks if you order Crocs directly from their website and don't expect a refund if you cannot wait that long either.

1. It takes forever to get your order to Germany. 2. Company did not find my home address 3. Product is bad my feet are burning. I will send them back. The process is very cumbersome. I cannot return it until now because they have not sent me anything to my inbox. The reimbursement process will take up to 40 working days, Crazy.

Beautiful office area and very central to the Train Station