Perpetual Help Medical Center - Biñan

i called to their hotline to ask if they have RT-PRC test, the personnel in the laboratory answer me that i should deposit fist payment even without giving me process on how to get a schedule..pera muna talaga ung inuna bago ang lahat!! tsk..tsk

Terrible customer service and administration. Had to ask 4 times with 4 different people to get a high ranking administrator...ALL REFUSED. The situation is much more consequential than just that. We checked their website for covid 'drive thru' policy AND NOTHING THERE SUGGESTED THE NEED FOR AN APPOINTMENT. WE DROVE MORE THAN 1 HR WITH A DOCTOR'S REFERRAL PRESCRIPTION FOR A SWAB TEST AT THIS LOCATION ON THIS DAY. THEY REFUSED TO SERVICE US. WE TRIED TO CALL THEM ON BOTH OF THEIR NUMBERS TO SCHEDULE AN APPT. THEY DID NOT ANSWER. PERSON IN CHARGE ACCUSED US OF LYING ABOUT CALLING. WE PROVED IT BY SHOWING OUR CALL LOGS, WHERE THEY REFUSED TO ANSWER. STILL THEY TRIED TO BLAME IT ON US. THEY TRIED TO TELL US IT IS ALL OUR FAULT AND THEY REFUSED TO SERVICE US, DESPITE US PROVING REPEATEDLY THAT THEY FAILED...AND THEY WERE WRONG. THEY COULD HAVE EASILY SCHEDULED AN APPOINTMENT FOR US, BUT THEY REFUSED. THEY COULD HAVE EASILY FIT US INTO A SCHEDULE, BECAUSE THERE WERE NO OTHER CARS AND ONLY A COUPLE PATIENTS EVEN INSIDE, BUT AGAIN THEY REFUSED. THEY HAVE SOME OF THE WORST CUSTOMER SERVICE REPS, ADMIN, AND POLICIES IVE EVER SEEN AT ANY MEDICAL FACILITY.

Our family friend had thyroid treatment in this facilitity. Within 72 hours after discharged, he acquired pneumonia from this hospital. I hope he gets better soon.

Known as “Pera-petual” by Biñan locals.

Worst experience.