The Bayleaf Intramuros

We reserved 4 rooms in total last October 2019 simply because this hotel is near the venue of the event we were attending. Expected the rooms to be small considering the price range but was disappointed because of the service. My card was charged for the 3 rooms upon booking with the other 1 to be paid at the hotel. Upon check-in their front-desk officer got so confused they ended up asking payment for the room that was already paid online. One would have thought that after flagging this they would exert effort to update their guest on the status, but they did not do anything of that sort. I had to be the one to consistently ask for updates with every front-desk officer giving a different timeline. To top it all off, the room which was marked “pay at the hotel” was charged to my card too. Upon check out their staff is saying that it is meant to secure the room. This fact was not clarified to us upon check in. So had to go through a long discussion on how the charges will be reversed. Tip: if you want a hassle free stay don’t book at the Bayleaf hotel.

Went here for a dinner at the Skydeck. We loved the food and the view of Manila and Intramuros. There's distance between tables and safety protocols in place before going up the Skydeck. Chill ambience. Parking space available.

One of the best places to spend special occasions at! Best service, best food, great ambiance! 😍

We stayed at this hotel for 1 night for quarrantine. The deluxe room was really spacious and nice. We were provided 3 meals and the food provided on our whole stay was not that bad. However the toilet tiles smells really awful, towels are old as well and doesnt look clean. My main concern was upon checkout I accidentally left my cap in the room. I checked with their hotel staff but they didn't find it. I have no problem with the front desk and and the security as they were really nice to us and accommodating. its just that their housekeeping staff were really dishonest and took my cap. I know its my fault that I left my cap but still l was really expecting to have it back. I have been to many hotels and normally upon checkout the housekeeping will inform if you left anything in the room or they will call you even if days have passed already. It's really a lesson for me and to everyone to take care of your belongings when you check out especially in this hotel. Good thing it wasn't that valuable such as laptop, mobile phone or jewelry.

The food is good. I like their signature roasted chicken. The accommodation is very good. The staffs were courteous and very polite to the guests.