Suzuki Auto Batangas City

Accommodating, kind employees Very fast

You need to have the patience.. Lot of them!

I would not recommend buying any unit with Suzuki Batangas. Their customer service and service support is very poor, as if they do not really care with their customers. I bought a Suzuki Vitara GLX+ last December 2018. They promised to give me a copy of my OR/CR within two weeks (apparently it should only be 7 days as per memo from LTO), but it took them two months to give it to me. They also failed to give me a copy of the car's insurance policy early on. This caused me to buy a new tire because within two months of use (less than 5000km), one of the tire burst, and since I do not have any reference as I do not know what would be the coverage of the insurance, I have to replace the tire with my own money. The matter was escalated with Suzuki Batangas, but they did not do anything about it as they say it was not covered. The Suzuki Vitara also has some problems within the 4 months I was using it. The Sun roof got stuck, and the front headlamp is malfunctioning - the light does not turn on automatically when the engine stopped or the car door opens. During routine maintenance (5000km), this issue was raised with the service support, and they say they will look into these issues and replace free of charge. That was February 9, 2019. Now It is already May, and everytime I am following, the service representative always say it is a back order and the assembly is still not here. Almost three months and they have not done anything yet. And given this is a brand new car having problems but they do not prioritise it. I do not recommend Suzuki at all. It seems that they do not do quality checks before issuing a car to the buyer. less than 6months of using the car moderately (8000km on its 5th month) and a lot of issues already surfaced.

Totally satisfied!

I will not make any transaction again at Suzuki Batangas City. They are demanding to pay your unit in cash but once you have paid the hard way to contact. No matter how many times you call the Agent and Manager, dedma or many reasons will be given- work from home, have a meeting etc. Quotation of aircon will take weeks and it is said to be from the 3rd party. You need lots of patience..they are after sales only, when they receive payment you will have to bury a lot of patience for the next transaction.