Animal House

I went to this place right after just getting my 3 month old kitten to get her dewormed. The branch i went to was balete drive since it was the closest to my home. The service was nice and the people there were welcoming, they answered my questions and soothed my worries. The place there was organized, clean, and was air conditioned but it wasn't too cold for any pet to freeze in. The people that assisted me and my kitten were super nice, caring, and listened to what i had to say. So in conclusion, the service might depend on the branch you go to, because based on some of the reviews here, the branch they went to was new manila. So i suggest you going to the balete Drive branch if you were to ever plan on coming here. Please be safe and God bless

Called ahead because we had an emergency with our dogs. We called around 7:30pm and asked what time they will close. The staff said 8:00pm. We begged them to wait for us, the staff then said, they will strictly close at 8:00pm. My wife then said, "It's ok, we live near-by. Upon arriving around 7.50, the store was closed. Very unprofessional. This was just yesterday, December 10, 2020. I hope their management reads my review and improve on their service.

My puppy was sick. But he died because when they where putting the iv, of course the puppy was struggling, but the attendant squeezed the thorso of my puppy to hard . The puppy yelp in pain then immediately died . I suggest you DONT go to the new manila branch they are unreliable and attendant dont know how to handle dogs properly. There was a guy doctor i forgot the name who i thibk is just experimenting with the dogs treatment and dont really know what to do.

Very disappointed with how they handle potential patients as they showed no compassion or care at all. Called ahead at 7:30pm to inform them we would be rushing there since we live nearby and had an emergency with our dogs. The receptionist said they will close at 8pm no matter what - we said that it's okay because we'll get there before 8pm since we live nearby. When we got there at 7:50pm, the clinic was locked up already and we saw a car rushing to get away. Would definitely not recommend having your pets taken care of by this kind of establishment.

Your MISHANDLING and NEGLIGENCE towards my cat not only endangered her life, but also potentially increased my risk of getting covid, due to the close contact to other people during the emergency. Aug 25 I booked a grooming service for my 18 year old cat, Candy. As a precautionary measure, she assured me of an advanced booking for an 8:00 AM schedule on Friday (Aug 28) to avoid the long lines and stress to Candy. Aug 28 8AM: I brought Candy in a perfectly good condition to Animal House New Manila. When I told the receptionist about my 8:00 AM booking she firmly said they work on a first come first served basis, and they do not accept early bookings, despite the prior agreement. Even after reiterating the prior booking, the receptionist still confirmed that Candy was 5th in the line, and it would be done in 2-3 hours. Before leaving, I even reminded her twice that Candy is 18 yrs old and needed special attention. I even spoke to the groomer to mention the precautions and the wound on her head, so that he could be extra careful when grooming that area. 11:30AM After numerous call attempts, someone finally answered saying that it wasn’t her turn yet 2:30PM Called and same. 3:30PM Called and besides checking on the status, I asked whether they had fed the cat, as she was there since 8:00 AM. With big disappointment, I learned that no food was provided. 5:00PM Candy is finally ready for pick up. 5:15PM I arrived at the clinic. While settling the bill, they returned Candy and as I checked the cat, she was badly shivering and was feeling very very cold. I also noticed that, against my previous instructions, the wound I mentioned was bleeding. They had to assist me to get Candy out of the carrier. A few seconds later, she suddenly could not get up anymore and was very weak. When they finally took her out, I carried her and wrapped her with the towel to try to warm her up, but she was too cold and still shivering non-stop. I asked the staff where they placed the cat and the reason for the decline in health, but no one answered. After asking again,one of them admitted that Candy was placed in a cold room, where the airconditiong vent was hitting her. I had to ask for help again, before they could  attend to me and place her in one of the isolated rooms. Her temperature decreased to 32 degrees, while the normal range for a cat is between 38-39. I felt like I almost lost her and while she was fighting for her life, no one had the guts to face me and explain what happened. All they said was that, according to the groomer, she was in good condition prior to this. It was only when I was about to leave that the Vet said sorry. But no apology can offset the stress and trauma they caused me and my Senior Cat. Luckily, after more than an hour of medical treatments, she seemed to have responded and her temperature went up to 36.5. She was so hungry that she ended up eating 2 portions of food. As Candy’s temperature was still low and  was still weak, the Vet insisted on leaving her at the clinic for monitoring and observation. They assured me that there was a 24/7 nurse to look after Candy, but I was worried all night, as she stayed in the place that caused so much trouble to her. Before leaving, they even asked me to claim my credit card and sign the bill (grooming + food she consumed while waiting). Aug 29 I got a call from them around 8:30 AM to pick up Candy. I asked for the blood test as agreed the previous night and was shocked that they wanted to charge me for it. At the clinic, I asked for a refund of what I had paid, and also to provide me with the owner’s number. After more than an hour of following up, they finally told me that the owner would call me. I reported the incident to the owner and requested her to update me within the day. Few hours after she called: besides reprimanding her staff, she apologized one more time, and admitted their negligence. In conclusion, I would like to remark how unacceptable the handling of some Animal House employees was, despite their responsibility to take care of animal lives.